Delivery & Tracking
At DEIN Sports, we know how important it is for your team to receive their custom sportswear on time and in perfect condition. Below is our comprehensive delivery and tracking policy to ensure you’re always informed and confident about your order.
Delivery Process
Production Time
- All custom sportswear is made to order. Production typically takes 3-6 weeks after design approval.
Delivery Times
- Once production is complete, delivery within the UK typically takes 3-5 business days.
- International delivery times vary depending on the destination, usually taking 5-10 business days.
Delivery Partners
We work with trusted courier services, including Yodel, EVRi and Royal Mail to ensure your order arrives safely and on time.
Delivery Charges
- Delivery charges are calculated based on your order size, weight, and destination.
- The final delivery cost will be displayed at checkout before you complete your purchase.
Tracking Your Order
Tracking Information
- Once your order has been dispatched, you will receive an email with a tracking number and a link to the courier’s tracking portal.
- You can use this information to track the progress of your delivery in real-time.
Tracking Assistance
If you experience any issues with tracking your order, contact us at orders@deinsports.com, and our team will assist you.
Delivery Issues
Delays
While we strive to meet delivery timelines, unforeseen circumstances such as weather, strikes, or customs delays may occur. We will communicate with you promptly in case of any delays.
Damaged or Missing Items
- If your order arrives damaged or incomplete, notify us within 48 hours of delivery.
- Provide photos and details of the issue so we can resolve it promptly.
International Shipping
- We ship worldwide. Delivery times and costs vary based on location and will be calculated during checkout.
- Customers are responsible for any customs duties, taxes, or import fees that may apply.
